How far in advance should I book??
We kindly ask that you pre-book your Spa services a MINIMUM of 1 to 2 weeks ahead. We do fill up extremely quickly, and booking the same week or the day before may result in not being able to get in for your desired service. Our evening and weekend appointments fill up very fast, and although we always try our very best to accommodate each and every guest, we may not be able to schedule you in if you do not book ahead.
Arrival For Appointment:
We recommend that you arrive 10 - 15 minutes prior to your scheduled appointment time on your first visit for Waxing, Facial & Eyelash Extensions, as there is a consent form that needs to be filled up which can take a bit time. Should you arrive late, in consideration for our next guest, your treatment must still end as scheduled in order to not inconvenience or delay the next client.
Gratuities are completely at your discretion. Generally speaking, a gratuity of 15% is standard for a service well done.
Gratuities are not included in the price list.
We ask you to kindly turn your cell phones or any other electronic devices to silent during your treatment/service with us.
Pets In The Spa:
Small dogs (even if transported in carriers or bags) are NOT permitted at any time in the Spa area. Service dogs, of course, are exempt from this policy.
Can I Add On Services On The Day Of My Appointment??
Absolutely, provided there is enough time available before the next booking arrives. Please feel free to inquire with your service-provider or at the front desk and we will always do our best to accommodate additional services!
Please feel free to communicate your wishes openly with your service provider. We are more than happy to adjust anything from the massage pressure to the room temperature or music level to suit your needs! Just ask!